Resume

Michael David Fontaine Jr.
3925 N. 154th Court Apt. 331
Omaha, NE 68116
402-332-7293
Me@mikefontaine.com

Technical Skills

  • Microsoft Office 2003-2010/Open Office
  • Google Apps/Google Drive
  • Familiar with development on multiple Website CMS options: WordPress, Joomla, Drupal
  • Familiar with development on multiple programming and scripting languages: Java, C, C++, Pascal, PHP, HTML, Android SDK
  • Proficient with Microsoft Windows 98/XP/Vista/7/8
  • Familiar with Mac OS X and Linux
  • Hardware Assembly
  • Website Development
  • MYSQL
  • Highly Proficient at using Firefox, Chrome, Internet Explorer, Rockmelt, Safari, Opera and various other browsers.

Experience


Yahoo! Small Business
14010 FNB Parkway
Omaha, NE 68154
July 2010-Present
Client Advocate 3

  • Training new employees
  • Handle all aspects of Customer Service for Web Hosting clients
  • Technical support for clients
  • Troubleshoot issues with customer websites including HTML, PHP, and e-mail issues.
  • Worked in an ever changing environment flexibly.

Gallup
10802 Farnam Drive
Omaha, NE 68154
December 2009 – May 2010
Correspondent/Evaluator

  • Interviewed subjects for Gallup opinion polls
  • Interviewed customs of Fortune 500 companies for subject opinions

Qwest Communications (currently Century Link)
1314 Douglas Street
Omaha, NE 68102
May 2004-November 2009
Salesperson

  • Assisted customers with choosing the best package for their needs.
  • Gathered and followed up on sales leads, both inside and outside store.
  • Opened and closed store, complete deposits, and inventory stock.
  • Proficient in over a dozen computer systems used by Qwest on a daily basis.

The UPS Store
12105 West Center Road
Omaha, NE 68144
April 1997 – January 2000, September 2001 – May 2005
Assistant Manager

  • Assisted in training new employees, including procedures, day to day operations, register use, packing & shipping options.
  • Assisted customers with packing and shipping, U.S. Mail, and copying needs.
  • Open and close store, inventory, verify time sheets, and ordering supplies.

West Corporation/Earthlink/USAA
11808 Miracle Hills Drive
Omaha, NE 68154
April 2003-May 2004
Technical Support/Customer Service for Earthlink/USAA

  • Assisted customers with technical support for dial-up, DSL, and Cable Internet.
  • One of a few cross trained on customer service for the exacting USAA Line group.
  • Responsibilities included working with vendors to fix technical issues.

Boston Financial Data Services
66 Brooks Drive
Braintree, MA 02184
Mail Opener
February 2000 – September 2001

  • Open and sort payments to 401K and IRA accounts.
  • Responsible for processing more than ten million dollars of payments a day.
  • Used Opex industrial mail sorting machines.

Education

Metropolitan Community College
Spring 2008-Present

Creighton University
August 1996-May 1999
Sought Degree in Computer Science

Boston College High School
September 1992-May 1996
Diploma Achieved: Graduated May 1996
Honor Roll: 1995-1996

 

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